Customer Service


Contact Info:


Customer Service:
info@fivefingertees.com

All emails are answered within 1 business day, usually sooner.



Ordering Info:


FiveFingerTees.com accepts all major credit cards, Paypal payments and money orders, sorry no checks. If you are sending a money order please email us at orders@fivefingertees.com to set up an order. We process all orders through Yahoo's secure merchant services shopping cart.

For you protection we may ask for a copy of your ID to verify the authenticity of your order. Once you have verified your order, you will not be asked again.



Shipping Info:



CHRISTMAS DELIVERY DEADLINES:
DEADLINE FOR PRIORITY SHIPPING IS THURSDAY DEC. 18TH BY 6:00 PM EST
DEADLINE FOR ALL HOODIE ORDERS IS TUESDAY DEC. 16TH BY 12:00 AM EST



*Please Note: Orders require at least 2 business days to process before they are actually shipped from our facility. Therefore, if you opt for priority shipping it will take at least 2 days longer than the shipping method.

We ship using the United States Postal Service. All packages come with a delivery confirmation number, which will be emailed to you when your order ships out. All orders are usually shipped within 1 to 2 business days of purchase, but under some circumstances, it may take longer.

Domestic Shipping Rates:
Standard Shipping (2-5 Days): $4.99 One shirt, each additional shirt: $2.00
Priority Shipping (2-3 Days): $12.99 Unlimited shirts. WE DO NOT OFFER PRIORITY SHIPPING FOR HOODIES.
*FREE SHIPPING ON ALL ORDERS OVER $50 (U.S. ONLY)
Sorry, we do not offer overnight shipping at this time.

International Shipping Rates:
Canada: 5-12 Days Standard Shipping: $10.99
International: 7-14 Days Standard Shipping: $14.99


Return/Exchange Info:


At FiveFingerTees we want you to feel as confident in your order as we do in our product. We will gladly exchange your merchandise for any reason within 30 days, provided it has not been damaged, washed, altered or worn. Please email us at info@fivefingertees.com and we will provide you with complete instructions on what to do. *Please provide order # in email.


Design Info:


Do you have a design or idea for an AWESOME t-shirt? Send your ideas or designs to us at designs@fivefingertees.com. If we like it we will contact you and give you 5 FREE T-Shirts of your choice!


Frequently Asked Questions:


* Why didnít I receive a confirmation email?
Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email has arrived there. If you are not able to find it there you can email info@fivefingertees.com and we can confirm that the order was placed.


* What brand of shirt will I receive?
All of our shirts are screen printed on Gildan 100% preshrunk cotton tees, but at times we may also use a comparable item, such as Anvil 100% cotton tees, if necessary.


* What size shirt should I order?
You can check out our size chart to get an idea on how our shirts fit.


* I was sent the wrong shirt or I was sent a defective shirt, what do I do?
If you received the wrong shirt or the shirt we sent you is defective, do not just mail it back to us. Please contact us at info@fivefingertees.com with your order number and details on what we did wrong, and we will take care of it for you.


* Do you ship to Military addresses?
YES SIR! We ship to both APO and FPO addresses.


* I have a Promo/Coupon Code, how do I use it?
Easy, just enter the promotional code you have in the "coupon code" field located on the Checkout Page. Our codes are NOT case sensitive. Some promotional codes are for a limited time only or may not be used with other offers.


* How can I make a change to my order?
If you made a mistake on your order or would just like to change something, please email us at orders@fivefingertees.com and let us know. If your order has not been shipped out yet, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.


* I want one of your designs on a hoodie, but you don't have it in your Hoodie Category...WTF!
Let us know what design you want and what color hoodie you want and we'll see if we can do it for you.


* Do you sell shirts wholesale?
Yes, we do sell wholesale, retailers interested in wholesale information should contact us at sales@fivefingertees.com. Please include your contact information, what store you are purchasing for, and a valid employer ID number.


* Do you have a catalogue you can send me?
Sorry, since we offer hundreds of designs and are constantly adding new designs, a catalog would be obsolete right away. For this reason our assortment of shirts & hoodies can only be viewed online.


* I bought this tee last week and now it's on sale.
Occasionally we adjust the pricing on our shirts/hoodies. Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you purchased it. To be notified of when items go on sale, you can subscribe to our e-mail newsletter or follow us on Facebook.


* Will I look handsome and/or pretty in my new Five Finger Tee?
Yes, as long as you're not an ugly person.


* How do I submit a photo of myself wearing one of your shirts?
Submit your photos to photo@fivefingertees.com for a chance to win a FREE T-SHIRT! Please be creative, express yourself and most importantly have FUN! Photos are subject to FiveFingerTees approval.


* Is it true that I can win FREE Tees from FiveFingerTees?
Yup, you can join our Facebook Fan Page, we give away free tees all the time.


* Are you looking for new models?
We are always on the lookout for new models. If you are interested, please send a variety of pictures of yourself to us at info@fivefingertees.com. Include the city you are located in, and any other info you think we will find helpful. The more pictures that you include, the better. And please include some where you are having fun! They do not need to be professional shots. In fact, we prefer at least some are pictures of you hanging out, goofing off, smiling, and having fun!


* Why should I shop at FiveFingerTees?
Shopping at FiveFingerTees is safe and easy.

1. We process all orders through Yahoo's secure merchant services shopping cart and our site is encrypted with 128-bit security so your personal information is safe.
2. We use high quality 100% cotton T-Shirts that are all professionally screen printed by our in-house staff.
3. We take customer service very seriously and make it our TOP PRIORITY. If there is any way we can make your shopping experience better, contact us anytime.
4. 100's of our T-Shirts are priced at only $9.99 - $11.99!
5. All orders of $50 or more ship for FREE (U.S. only).


If you have any questions that were not addressed here or you have some other concern please let us know at info@fivefingertees.com





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